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Perishables: Due to the perishable nature of our products (fresh fruit, vegetables, dairy, and meat), we do not accept returns for "change of mind."
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Damaged Goods: If you receive produce that is damaged or substandard, please notify us via WhatsApp or email within 2 hours of delivery. We require your order number and clear photos of the affected items.
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Remedy: We will, at your preference, either replace the item in your next delivery, provide a store credit, or issue a full refund for that specific item.
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Cancellations: Orders can be cancelled for a full refund if done by 09:00 on the day before your scheduled delivery. Late cancellations may incur a fee.
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Processing: Approved refunds will be processed within 7–10 business days back to your original payment method.
